Information & FAQ

Information

Zero Aggression policy

Protecting the wellbeing of those that work for us, and the integrity of the service, are as important as the patients we care for.  Therefore we have a zero aggression policy to any verbal, aggressive and violent abuse and behaviour towards our staff or other patients.

If a patient or anyone a patient brings with them to the Practice, is abusive, aggressive or violent towards our staff and/or other patients the police may be called and we have the right to discontinue care of a patient who has behaved in a violent or threatening manner.

 

Discontinuation of service

We may, at any time, choose to discontinue being a medical service provider to you.  If you would like further information on our Discontinuation of Service Policy please contact our Medical Centre.

Drugs of dependence policy

To avoid disappointment, please note that medical practitioners at Keppel Bay Medical Centre will not be able to prescribe or supply any monitored medications (Schedule 8 or Schedule 4) on your first visit with a new GP. If you would like further information on our Drugs of Dependence Policy please contact our Medical Centre

Privacy policy

Keppel Bay Medical Centre complies with all confidentiality and privacy obligations.  If you would like further information on our Privacy Policy please contact our Medical Centre.

 FAQs

  • Results are provided to you during a medical consultation.

    Reception staff do not have access to your medical records.

    If you are wanting to discuss your results, we encourage you to book a follow up appointment with your Doctor at the time the tests were ordered.

    If upon receipt of your test results the Doctor identifies urgent action is required you will receive a telephone call from either your GP or one of our staff.

    For any non-urgent results requiring a follow up appointment, you will be notified via Text Message or e-mail to book an appointment. If you don’t have a mobile number or email we will try to contact you via your home phone number or send you a letter.

    Normal results will be provided to you during your next consultation.

    If you do not wish to be contacted by text or email please let one of our staff know and we will update your information on our system.

  • These must be done during a consultation with your Doctor. Repeat referrals are given at your Doctors discretion and you may be charged a fee.

  • You must make an appointment to get a medical certificate. Please note that we are not able to backdate medical certificates.

  • This practice offers a ‘reminder’ and ‘recall’ service to patients to promote continuity of care and ensure best practice health outcomes.

    We may use text message or phone call for proactive reminders such as immunisations and other health information. Please note this does not include results or other private information.

    Please advise reception if you want to opt out of reminders.

  • If you would like your medical records transferred to Keppel Bay Medical Centre we will ask you to complete a Transfer of Medical Records form, this can be obtained from our reception staff.

    If you wish to have your medical records transferred from Keppel Bay Medical Centre to another practice, you will need to complete this form at your new Medical Centre and have them send it through to us.

  • Our practice does not encourage correspondence by email. If emails are received, communication with patients via electronic means is conducted with appropriate regard to privacy.

  • Our practice strives to provide exemplary health care. We value your feedback, both positive and constructive and you can contact us in person, via phone or our ‘contact us’ webform.

    For further information please request a copy of our Complaints Policy from reception.

    The Office of the Health Ombudsman reviews and investigates health complaints. If you have a complaint and it was not resolved to your satisfaction, you may wish to contact the Office of the Health Ombudsman. This independent organisation reviews and investigates health complaints.

    Office of the Health Ombudsman – Telephone: 133 646

    Address: PO BOX 132811, GEORGE STREET, BRISBANE, QLD, 4003

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